Human Resources
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Safety-I and Safety-II: The Past and Future of Safety Management
Safety has traditionally been defined as a condition where the number of adverse outcomes was as low as possible (Safety-I). From a Safety-I perspective, the purpose of safety management is to make sure that the number of accidents and incidents is kept as low as possible, or as low as is reasonably practicable. This means that safety management must start from the manifestations of the absence of safety and that – paradoxically – safety is measured by counting the number of cases where it fails rather than by the number of cases where it succeeds. This unavoidably leads to a reactive approach based on responding to what goes wrong or what is identified as a risk – as something that could go wrong. Focusing on what goes right, rather than on what goes wrong, changes the definition of safety from ‘avoiding that something goes wrong’ to ‘ensuring that everything goes right’. More precisely, Safety-II is the ability to succeed under varying conditions, so that the number of intended and acceptable outcomes is as high as possible. From a Safety-II perspective, the purpose of safety management is to ensure that as much as possible goes right, in the sense that everyday work achieves its objectives. This means that safety is managed by what it achieves (successes, things that go right), and that likewise it is measured by counting the number of cases where things go right. In order to do this, safety management cannot only be reactive, it must also be proactive. But it must be proactive with regard to how actions succeed, to everyday acceptable performance, rather than with regard to how they can fail, as traditional risk analysis does. This book analyses and explains the principles behind both approaches and uses this to consider the past and future of safety management practices. The analysis makes use of common examples and cases from domains such as aviation, nuclear power production, process management and health care. The final chapters explain the theoretical and practical consequences of the new perspective on the level of day-to-day operations as well as on the level of strategic management (safety culture). Safety-I and Safety-II is written for all professionals responsible for their organisation’s safety, from strategic planning on the executive level to day-to-day operations in the field. It presents the detailed and tested arguments for a transformation from protective to productive safety management.Read more
£40.80£44.60 -
She Thinks Like a Boss : Leadership: 9 Essential Skills for New Female Leaders in Business and the Workplace. How to Influence Teams Effectively and Combat Imposter Syndrome
Discover how to become an effective woman in leadership — even if you’re shy, avoid conflict at all costs, or lack confidence.Are you tired of seeing men at work get promoted, be given better assignments, and enjoy pay raises even though you know your skills and results are just as good, if not better?
Do you find it difficult to express yourself during work meetings without being hostile or apologetic?
Perhaps you’re tired of coming home feeling frustrated because you didn’t speak up at the meeting, or maybe you feel as though, no matter what you try, people just walk all over you.
You know that there must be another way.
And you’re right. But don’t worry: help is at hand.
In an incredibly male-dominated world, it’s crucial — now more than ever — to develop the necessary skills to become an effective leader and start demanding what you deserve.
Luckily, it’s easier than you think.
You don’t have to buy into the self-help industry, which wastes your time, resources and energy on costly and often condescending life coaches and counselling sessions.
All you need are easy, proven skills and traits that will help you gradually develop your self-esteem, sharpen your trust, and hone your boundary-setting and communication skills.
If you’re someone who:
- Is new into leadership
- Wants to know how to manage a team more effectively
- Finds it difficult to deal with employees
- Doesn’t feel worthy of their leadership position (or doesn’t know how to reach one)
- Lacks self-confidence
- Wants to know the secrets to improving communication
then Jemma Roedel can help you.
Many people don’t understand that there’s a lot more to being a leader than just managing people.
The first step to thinking like a boss is having the insight and understanding that pioneering successful women have — and using it to take constructive action.
In She Thinks Like a Boss, here’s just a fraction of what you will discover:
- What successful women in leadership are doing — and how you can copy them
- What ‘imposter syndrome’ is, and how to FINALLY defeat it
- Essential strategies for overcoming the fears that are holding you back
- Why having a great team is the foundation to every business success (and how to build yours)
- A blueprint for optimizing your team and the outstanding results it can produce
- The 4-step communication model for setting strong boundaries
- The rules of negotiation — and how to use them to get what you deserve
And much more.
Even if you feel uncomfortable or scared to face the issues that being a great leader brings, the key is to dive straight in. In She Thinks Like a Boss, you will be given specific and practical techniques to help you gradually overcome the problems you’re facing.
You’re on a personal journey, but there are key steps you can take to set you on the path to live the life you dream of and be an inspiration to other women in business.
Become an inspirational female leader today: scroll up, and click the “Add to Cart” button right now.
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£12.30 -
Successful Difficult Conversations in School: Improve your team’s performance, behaviour and attitude with kindness and success
Holding difficult conversations well is the key to successful leadership and management in schools – this easily read book will be invaluable to both experienced and new leaders.Whether you are a Head or Deputy Head, a Head of Department or Year 3 Teacher, this book will help. It is full of practical ways to help you, when facing one of ‘those’ conversations with a colleague or parent, you know in your heart you need to have, but would rather avoid having, because you don’t really know what to say or how to say it.
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£14.30 -
Successful Health and Safety Management
This revised version includes up-to-date information on: legal changes in certain industries for demonstrating effective risk management; developments in standards and performance measurement; and experience in applying and implementing the text’s health and safety management framework.Read more
£2.70 -
Technical Recruiting 101: How to Become a Rockstar Recruiter and a Six-figure Earner
Learn, level up, and recruit. Master your field in the tech industry and grow your entire wealth of potential success.
Have you been in the tech industry for quite some time and are ready to take on something bigger than just your regular work?
Are you a recruiter who wants to switch to technical recruiting but feel intimidated by all the technical jargon?
Do you want to become part of the hiring process, but you aren’t sure how the recruiting is done yet?
Have you been tasked with hiring the next round of potential candidates for the job and want to master the art of the interview?
It is quite an inspiring move to go from employee to recruiter, but it can also be a daunting task if you aren’t prepared for it.
Recruitment is one of the most essential functions of any company. Why?
Because it is your job to determine if candidates will be a good fit, thrive in your office environment, and genuinely benefit the company.
You are searching for the best of the best.
And you need to know how to pick them out from a sea of candidates – that’s a recruiter’s job.
When it comes to the tech industry, selecting the best and the brightest becomes a talent that you have to take time to master.
Uncover the ways of recruitment so you can help the company and earn yourself a bigger and better income.
In this practical guide, you will discover:
- The ultimate basics of recruiting in the tech industry, so you truly understand the ins and out of the field
- The advantages and expectations of working in technology recruitment to prepare yourself for an exciting career ahead
- How to become a master interviewer by determining unqualified resumes and conducting professional and effective questioning
- The 10 powerful phases of the software development life-cycle that you can follow to increase your knowledge of the process
- What IT development really is, and it’s 4 phases that take you through the various departments of the field
- How to properly hire staff for the tech industry based on their talents, experience, and skills… even if you have never hired anyone before
- The best possible way to grow your income into six figures is by being the best recruiter and inspiring manager
- What Boolean Searches are and how they are integrated into the recruitment process to uphold quality recruiting
And much more.
No one should ever take recruitment lightly.
Some managers think, “Well if this doesn’t work out, I’ll just hire another one.”
That kind of mentality won’t work in the tech industry. Hiring the wrong person is a waste of your time and money.
Remember, the right choice means the best reward.
Enter this new role with the knowledge you need to confidently pick out the ones who will support your company through thick and thin.
If you’re ready to become one of the best and brightest tech recruiters, scroll up and click the “Buy Button” right now.
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£15.20 -
Technical Support Specialist Funny Gifts: 6×9 inches 108 Lined pages Funny Notebook | Ruled Unique Diary | Sarcastic Humor Journal for Men & Women | … Santa Gag for Christmas…
A Most Beautiful Gift Under $5.00!
An excellent blank lined journal. This awesome and crazy lined paper book for Adults. The perfect gift for any person to keep their ideas in one place. Also a great present for a son, daughter, brother or sister.
The Book Contains:- Blank, Lined Pages.
- White Color Pages.
- 6″ x 9″ – Large size provides plenty of room for writing inside.
- 108 pages.
- High-quality paper – 60gm.
If you are looking for similar books to use at office or at home. Be sure to click on the author name for other journal designs and concepts.
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£4.70 -
Technical Writing For Dummies
A complete and friendly guide to technical writing!Let’s face it, a lot of technical documentation reads as if it had been translated into English from Venutian by a native speaker of gibberish. Which is annoying for you and expensive for the manufacturer who pays with alienated customers and soaring technical support costs. That’s why good technical writers are in such big demand worldwide. Now, Technical Writing For Dummies arms you with the skills you need to cash in on that demand.
Whether you’re contemplating a career as a technical writer, or you just got tapped for a technical writing project, this friendly guide is your ticket to getting your tech writing skills up to snuff. It shows you step-by-step how to:
- Research and organize information for your documents
- Plan your project in a technical brief
- Fine-tune and polish your writing
- Work collaboratively with your reviewers
- Create great user manuals, awesome abstracts, and more
- Write first-rate electronic documentation
- Write computer- and Web-based training courses
Discover how to write energized technical documents that have the impact you want on your readers. Wordsmith Sheryl Lindsell-Roberts covers all the bases, including:
- All about the red-hot market for technical writing and how to get work as a technical writer
- The ABCs of creating a strong technical document, including preparing a production schedule, brainstorming, outlining, drafting, editing, rewriting, testing, presentation, and more
- Types of technical documents, including user manuals, abstracts, spec sheets, evaluation forms and questionnaires, executive summaries, and presentations
- Writing for the Internet―covers doing research online, creating multimedia documents, developing computer-based training and Web-based training, and writing online help
Combining examples, practical advice, and priceless insider tips on how to write whiz-bang technical documents, Technical Writing For Dummies is an indispensable resource for newcomers to technical writing and pros looking for new ideas to advance their careers.
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£15.20 -
The 30 Day MBA in Marketing: Your Fast Track Guide to Business Success
Discover the teachings and insights from the world’s leading marketing courses with The 30 Day MBA in Marketing.
From advertising and promotion to buyer behaviour and budgets, this comprehensive book includes all of the modules you would find at a top business school, allowing you to fill the gaps in your knowledge and develop your creative, analytical and decision-making skills. It also features an array of fascinating case studies from some of the world’s most successful businesses, clarifying how these skills drive success.
With its comprehensive insights and accessible guidance, The 30 Day MBA in Marketingis essential reading whether you are a professional looking to accelerate your career or a student interested in expanding your knowledge.
About the 30 Day MBA Series…
MBAs are expensive, demanding and time-consuming. Covering marketing, finance and international business, this internationally bestselling series offers you the same world-class insights and guidance without the costly investment.Read more
£13.20£16.10 -
The 4 Stages of Psychological Safety: Defining the Path to Inclusion and Innovation
This book is the first practical, hands-on guide that shows how leaders can build psychological safety in their organizations, creating an environment where employees feel included, fully engaged, and encouraged to contribute their best efforts and ideas.Read more
£25.60 -
The Art of Consultancy: A Powerful Toolkit to Becoming a Top Consultant
This is the practical approach I wish I had come across much earlier in my career. Cynthia Pexton-ShawWhether you are just starting out, considering or already working as a consultant this book is essential reading, enabling you to understand the needs of your client and to get the result they want.
There are more factors to consider in order to be a successful management consultant than simply subject matter knowledge. Problem solving and solution delivery have to be accomplished in usually tight project timescales while keeping clients happy. This book, based on the experience of training thousands of consultants, provides insights into the key processes of selling and delivering consulting services, together with the essential underpinning tools and techniques, and the commercial imperatives for running a successful consulting practice.
This book contains the tools, tactics, secrets and attributes to develop and become a successful management consultant. The contents include chapters on the key processes such as:
- The business of consultancy
- Marketing and selling consultancy projects
- Overview of the delivery process
- Entry, Contracting, Diagnosis, Intervention and Closure
And the essential underpinning skills such as:
- Analytical tools and techniques
- Reporting and Influencing clients
- Designing, delivering training sessions and workshops
- The practice environment
‘This is the practical approach I wish I had come across much earlier in my career. Calvert provides a strong guiding framework for delivering consultancy projects from beginning to end. His writing makes consulting easily accessible for anyone who wishes to deliver their particular expertise into a client organisation.’ Cynthia Pexton-Shaw, Elevation Learning
‘A book that gets to multiple editions is clearly a classic of its sector. Calvert’s is in its seventh and will probably go on to many more. It achieves a threefold feat: of being useful to the expert and to the recently qualified and to the student. Even those of us who have spent decades in this profession need a consultancy bible to refer to. Calvert shows how to be rigorous and systematic, but the book is packed with practical advice from one who is both an academic expert and a senior practising consultant. This is both The Art and The Science of Consultancy.’ Ian Watson – Immediate Past Chair ICMCI
‘This book explains in plain English the role and daily challenges of life as a management consultant, and has been an excellent source of reference in building our business. Calvert presents a practitioners view covering the requisite soft skills as well as the mechanics of solving the client’s business problems.’ Martyn Evans, Consulting Director, Altus
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£11.20£14.20 -
The Big Book of Sales Games: Quick, Fun Activities for Improving Selling Skills or Livening Up a Sales Meeting (Big Book Series)
Another book in the bestselling “Big Book of Business Games Series,”The Big Book of Sales Games delivers dozens of 5-20 minute games and activities designed to motivate salespeople, teach key selling principles, or just liven up a sales meeting.
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£19.00 -
The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results
From the authors of the internationally-bestselling business classic The Challenger Sale
‘A handbook of practices that will help you get into your customers’ heads, deliver good value, and win the sale’ Daniel H. Pink, author of To Sell is Human and Drive
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In The Challenger Sale, Matthew Dixon and Brent Adamson overturned decades of conventional wisdom with a bold new approach to sales. Now they reveal something even more surprising: the highest-performing sales teams don’t focus on friendly, attentive customers. Instead, they target challenger customers.
Challenger customers are sceptical, less interested in meeting and ultimately indifferent as to who wins the deal. But they also have the credibility, persuasive skill and will to challenge the status quo that will get a deal to the finish line far more often than customers who are easier to connect with.
Based on new research from thousands of B2B marketers, sellers and buyers around the world, The Challenger Customer shows you how to find these ‘mobilizers’ and equip them with the tools to effectively challenge their own organizations on your behalf. This ground-breaking book is the blueprint you need to make the sale again and again.
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£12.60£16.10 -
The Coaching Manual: The Definitive Guide to the Process, Principles, and Skills of Personal Coaching
Translated around the world, and recommended reading on many coaching programmes this bestselling book is trusted globally as the definitive guide to coaching.
This carefully revised edition will guide you through the entire process from first meeting to when coaching ends, with methods, tips and techniques that simply work.- Understand and develop the core skills and beliefs of an effective coach
- Know how to ask insightful questions that deliver valuable answers
- Gain practical help to plan coaching assignments that accelerate and improve your results
- Adeptly handle the main barriers to great coaching
- Feel fully confident in your ability to coach in any situation
Whether you’re new to coaching or already an experienced coach, you’ll find clear guidance and principles to help you coach more effectively and with greater impact.
To support you further The Coaching Manual has a range of free to download resources – templates, tools and checklists.Read more
£12.90£16.10 -
The Disease To Please: Curing the People-Pleasing Syndrome (NTC SELF-HELP)
What’s wrong with being a “people pleaser?” Plenty!
“A fascinating book… If you struggle with where, when, and how to draw the line between your own desires and the demands of others, buy this book!”Kay Redfield Jamison, bestselling author of An Unquiet Mind and Night Falls Fast
People pleasers are not just nice people who go overboard trying to make everyone happy. Those who suffer from the Disease to Please are people who say “Yes” when they really want to say “No.” For them, the uncontrollable need for the elusive approval of others is an addiction. Their debilitating fears of anger and confrontation force them to use “niceness” and “people-pleasing” as self-defense camouflage.
Featured on NBC’s “Today,” The Disease to Please explodes the dangerous myth that “people pleasing” is a benign problem. Best-selling author and frequent “Oprah” guest Dr. Harriet Braiker offers clear, positive, practical, and easily do-able steps toward recovery.
Begin with a simple but revealing quiz to discover what type of people-pleaser you are. Then learn how making even small changes to any single portion of the Disease to Please Triangle – involving your thoughts, feelings, and behavior – will cause a dramatic, positive and long-lasting change to the overall syndrome.
As a recovered peoplepleaser, you will finally see that a balanced way of living that takes others into consideration but puts the emphasis first on pleasing yourself and gaining your own approval is the clearest path to health and happiness.
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£11.40£13.30 -
The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth
Conquer the most essential adaptation to the knowledge economy
The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth offers practical guidance for teams and organizations who are serious about success in the modern economy. With so much riding on innovation, creativity, and spark, it is essential to attract and retain quality talent―but what good does this talent do if no one is able to speak their mind? The traditional culture of “fitting in” and “going along” spells doom in the knowledge economy. Success requires a continuous influx of new ideas, new challenges, and critical thought, and the interpersonal climate must not suppress, silence, ridicule or intimidate. Not every idea is good, and yes there are stupid questions, and yes dissent can slow things down, but talking through these things is an essential part of the creative process. People must be allowed to voice half-finished thoughts, ask questions from left field, and brainstorm out loud; it creates a culture in which a minor flub or momentary lapse is no big deal, and where actual mistakes are owned and corrected, and where the next left-field idea could be the next big thing.
This book explores this culture of psychological safety, and provides a blueprint for bringing it to life. The road is sometimes bumpy, but succinct and informative scenario-based explanations provide a clear path forward to constant learning and healthy innovation.
- Explore the link between psychological safety and high performance
- Create a culture where it’s “safe” to express ideas, ask questions, and admit mistakes
- Nurture the level of engagement and candor required in today’s knowledge economy
- Follow a step-by-step framework for establishing psychological safety in your team or organization
Shed the “yes-men” approach and step into real performance. Fertilize creativity, clarify goals, achieve accountability, redefine leadership, and much more. The Fearless Organization helps you bring about this most critical transformation.
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£18.80£22.80 -
The Five Dysfunctions of a Team: A Leadership Fable (J–B Lencioni Series)
In The Five Dysfunctions of a Team Patrick Lencioni once again offers a leadership fable that is as enthralling and instructive as his first two best-selling books, The Five Temptations of a CEO and The Four Obsessions of an Extraordinary Executive. This time, he turns his keen intellect and storytelling power to the fascinating, complex world of teams. Kathryn Petersen, Decision Tech’s CEO, faces the ultimate leadership crisis: Uniting a team in such disarray that it threatens to bring down the entire company. Will she succeed? Will she be fired? Will the company fail? Lencioni’s utterly gripping tale serves as a timeless reminder that leadership requires as much courage as it does insight. Throughout the story, Lencioni reveals the five dysfunctions which go to the very heart of why teams even the best ones-often struggle. He outlines a powerful model and actionable steps that can be used to overcome these common hurdles and build a cohesive, effective team. Just as with his other books, Lencioni has written a compelling fable with a powerful yet deceptively simple message for all those who strive to be exceptional team leaders.Read more
£17.05£21.00 -
The Handbook of Health and Safety Practice 7e
Now in its seventh edition, this guide provides comprehensive coverage of all the new health and safety legislation, ensuring you can successfully implement the necessary legislation in your organisation. Fully revised and updated.Organised into two easy-to-use sections and fully illustrated with case studies, the Handbook of Health and Safety Practice discusses both the legal and the practical aspects of health and safety in the workplace. This authoritative guide helps you to take a more comprehensive view on health and safety and how it can contribute to your wider business objectives.Read more
£3.60 -
The Medical Professional’s Guide to LGBT+ Inclusion: Creating a Workplace Culture that Nurtures a Welcoming, Inclusive, and Affirming Environment
The rates of medical bullying, absences by LGBT+ professionals due to lack of safety in the workplace, and subsequent suicidality for LGBT+ youth and adults are exponentially higher than for non-LGBT+ youth and adults. As a result, many LGBT+ patients and professionals are suffering needlessly, and many business leaders are unsure of what to do. This book solves that problem.
Featuring real-life situations and scenarios, a glossary, and further resources, this book enables professionals in a variety of business roles to integrate foundational concepts into their everyday interactions with potential and current employees to create an overall medical workplace culture that nurtures a welcoming, inclusive, and affirming environment for all. This book can be utilized by independent readers, department teams, and entire medical corporations reading experiences.
Setting out best practices and professional guidance for creating an LGBT+ inclusive medical workplace, this approachable and easy-to-follow book guides medical leaders and anyone working in a medical facility toward appropriate and proven ways to create safer working environments, update workplace policies, enhance hiring and staff retention protocols, and better support LGBT+ employees in the workplace as well as for LGBT+ patient experiences.
The real-life scenarios are a unique feature of this book. While many offer information, this book is practical and requires active engagement with the material for the reader. The scenarios offer the reader the opportunity to try out the foundational knowledge they obtained in earlier chapters by giving real business place experiences that others have been challenged by. After reading the scenario, there are intentional pointed thought questions, which can be used for discussion if the book is read in groups or teams. This encourages teamwork and shared learning. Then, readers will receive guidance from America’s leading LGBT+ expert, who uses her 25+ years of experience to guide the reader as if they were receiving individualized guidance right from her to them!
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£16.00 -
The Mind Gym : Give Me Time (Mind Gym)
The problem of not having enough time is as old as time itself, and so are most of the proposed cures. The trouble is, they don’t seem to work. The Mind Gym: Give me time proposes a radically different approach to time and how we use it. Combining extensive psychological research with five years of testing amongst The Mind Gym’s 100,000 members, this book offers practical solutions that will make you feel great about how your time is spent. The book is packed with techniques including
*how to achieve more by slowing down
* tiny time investments that deliver massive returns
* how to say ‘no’ and be loved for it
* simple ways to get other people to want to do your work for you
* how to get time with people who haven’t got time for you
And there’s no need to read this book from cover to cover. The questionnaire at the start guides you directly to the chapters that will help you most.Read more
£2.60 -
The School Premises Handbook: a guide for premises staff, business managers, headteachers and governors
A handbook to inform school premises staff, business managers, headteachers and governors in England of their legal responsibilities around buildings compliance.
As well as exploring the impact of school buildings and grounds on student learning, The School Premises Handbook covers the working environment, fire safety, health and safety, statutory compliance duties, planning for maintenance, risk assessments, energy efficiency, environmental sustainability, and managing and developing a premises team. Jo Marchant, a highly experienced head of estates, introduces key legislation, further information sources, and an action checklist.
New premises staff will find a wealth of information, from what to do on their first day in the role to planning the year-long cycle of maintenance activities. More experienced premises staff will also gain plenty of useful insights. School business managers will find advice on managing premises staff and developing their school estate. Headteachers will be informed of their responsibilities for ensuring their schools are safe and compliant. And governors and trustees will learn how to hold school leadership to account.
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£15.20 -
The Squiggly Career: The No.1 Sunday Times Business Bestseller – Ditch the Ladder, Discover Opportunity, Design Your Career
THE NO.1 SUNDAY TIMES BUSINESS BESTSELLER 2020
‘The Squiggly Career is about navigating work in a way that suits you, it’s a timely and brilliant handbook for now’ Stylist
‘A brilliant guide. Read it and get the tools you need to thrive in your career now and in the future’ Marie Forleo, author of Everything is Figureoutable
‘Logical, practical and based on tried and tested models’ Financial Times’s Book of the Month
Career ladders and jobs for life are a thing of the past
Today, we’re living in a world of squiggly careers, where moving frequently and fluidly between roles, industries, locations, and even careers, is becoming the new normal. Squiggly careers can feel stressful and overwhelming, but if you know how to make the most of them, they can be full of opportunity, freedom and purpose.
And to make the most of our increasingly squiggly careers we need to answer some important questions: What am I good at? What do I stand for? What motivates and drives me? Where do I want to go in the future?
In The Squiggly Career, you’ll learn how to:
– Play to your super strengths
– Discover your values
– Overcome your confidence gremlins
– Build better support networks
– Explore your future possibilitiesPacked with insights about the changing shape of work and inspiration from highly successful people, this book will fuel your growth and help you be happier, and ultimately more successful in your career.
If you enjoyed reading this, check out You Coach You, Helen and Sarah’s practical guide to getting unstuck, increasing self-awareness and solving knotty career conundrums.
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£10.50£16.10 -
The Ultimate Marketing Plan: Target Your Audience! Get Out Your Message! Build Your Brand!
The ultimate, no-nonsense guide to help you market your product, build buzz, and make more money than ever from marketing expert Dan S. Kennedy.Let’s face it—the business world today is nothing like it was ten years ago. Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk to our customers.
In this new edition of his bestselling The Ultimate Marketing Plan, industry expert Dan S. Kennedy integrates such tools as social media marketing, networking, and strategic memberships into a complete plan that will strengthen your customer base without breaking your budget.
Packed with updated examples, marketing techniques, and contributions from experts, Kennedy shows you how to catapult your company to the cutting edge.
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£9.50£11.40 -
The Ultimate Sales Manager Playbook: Becoming a Successful Sales Leader
A proven, practical approach to successful sales leadership that captures everything a busy sales manager needs to motivate and mobilize their salespeople and multiply their success year after year.Read more
£11.90£12.30 -
Training and Assessing Non-Technical Skills: A Practical Guide
Providing a practical guide to the training and assessment of non-technical skills within high-risk industries, this book will be of direct interest to safety and training professionals working within aviation, healthcare, rail, maritime, and other high-risk industries. Currently, each of these industries are working to integrate non-technical skills into their training and certification processes, particularly in light of increasing international regulation in this area. However, there is no definitive guidance to assist practitioners within these areas with the design of effective non-technical skills training and assessment programs. This book sets out to fully meet this need. It has been designed as a practically focussed companion to the 2008 book Safety at the Sharp End by Flin, O’Connor and Crichton. While Safety at the Sharp End provides the definitive exploration of the need for non-technical skills training, and examines in detail the main components of non-technical skills as they relate to safe operations, the text does not focus on the “nuts and bolts” of designing training and assessment programs. To this end, Training and Assessing Non-Technical Skills: A Practical Guide provides an extension of this work and a fitting companion text.Read more
£40.20 -
Turn The Ship Around!: A True Story of Turning Followers into Leaders
‘David Marquet is the kind of leader who comes around only once in a generation . . . his ideas and lessons are invaluable’ Simon Sinek, author of Start With Why
Captain David Marquet was used to giving orders. In the high-stress environment of the USS Santa Fe, a nuclear-powered submarine, it was crucial his men did their job well. But the ship was dogged by poor morale, poor performance and the worst retention in the fleet.
One day, Marquet unknowingly gave an impossible order, and his crew tried to follow it anyway. He realized he was leading in a culture of followers, so he upended the traditional leadership model and put control in the hands of his crew. Before long, his team became fully engaged and the Santa Fe skyrocketed from worst to first in the fleet.
No matter your business or position, you can apply Marquet’s approach to create a workplace where everyone takes responsibility for their actions, people are healthier, happier – and everyone is a leader.
___________________________________________________________________________________WHAT READERS ARE SAYING ABOUT TURN THE SHIP AROUND:
‘I have bought this book for my entire senior team’ Amazon Review
‘Putting in place the ideas and practices has transformed my work life balance, engaged my teams and improved performance’ Amazon Review
‘Love this book. The most practical actionable advice I can remember reading’ Amazon Review
‘As an owner of a small business I found Marquet’s book inspirational’ Amazon Review
IN HIS LATEST BOOK, LEADERSHIP IS LANGUAGE, MARQUET BUILDS ON HIS TEACHING, SHOWING US HOW TO LEAD OUR TEAMS TO SUCCESS THROUGH THE LANGUAGE THAT WE USE.
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£1.99 -
Ultimate Guide to LinkedIn for Business: Access more than 500 million people in 10 minutes (Ultimate Series)
Find and Network with the Right ProfessionalsYou know it’s smart to connect with over 500 million business professionals on LinkedIn, but you may not know how to do it without wasting tons of time and money. LinkedIn expert and trainer Ted Prodromou delivers a step-by-step guide to using LinkedIn to grow your business, find profitable clients and customers, and hire the perfect employees. With more than a decade of experience helping businesses and entrepreneurs grow using SEO, pay-per-click management, and LinkedIn, Prodromou shares the most effective ways to keep you and your business in front of decision makers and build strong referral networks.
You’ll learn how to:
- Make online connections that are as strong as those made in person
- Use content marketing to build and promote your thought leadership profile
- Build trust with prospective clients by exploring similar interests and groups
- Develop a closing process that convert connections to clients
- Leverage your LinkedIn presence to drive you and your business to the top of the results page on multiple search engines―even GoogleAs the definitive social network for people doing business, entrepreneurs ignore LinkedIn at their own peril. Take the direct approach to reaching the movers and shakers by listening to what Ted has to say.
―Joel Comm, New York Times bestselling author of Twitter Power 3.0: How to Dominate Your Market One Tweet at a TimeIf you want to know the behind-the-scenes, real-world strategies, you need to read this book filled with applicable tips and tricks to save you time and money, and to give you a roadmap to actually making money on LinkedIn.
―Scott Keffer, bestselling author and founder of Double Your Affluent Clients®
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£13.60£15.20 -
Virtual Selling: How to Build Relationships, Differentiate, and Win Sales Remotely
“Virtual Selling more than fulfills my high expectations. It is research-based, sound, practical, and nuanced. Another example of why the team at RAIN Group are the leading thinkers in the world of sales strategy and training.” —Charles H. Green, Author, The Trusted Advisor
From bestselling authors of Rainmaking Conversations and Insight Selling.
Do you want to connect with buyers and win more sales in the new world of virtual selling?
Do you want to learn how to develop strong relationships with buyers virtually, lead masterful virtual sales conversations, and become a top performing seller in this new environment?
Recent world events have flipped sales on its head and driven unprecedented levels of virtual interaction. As a result, sellers are faced with more challenges than ever before.
You can’t sell the same way you did pre-2020. If you do, you won’t achieve the same results. You need to adapt. Pivot. And change almost everything you did previously. If you want to thrive in sales today, it will require that you transition to the new world of selling remotely…take the “new norm” by storm.
Change isn’t easy.
Whether you’ve been in sales for years or you’re just starting out, learning how to sell virtually can feel intimidating.
From the best-selling authors of Rainmaking Conversations and Insight Selling, this book helps sellers to navigate these uncharted waters.
With practical advice, virtual selling techniques you can apply immediately, and the latest groundbreaking research, Virtual Selling: How to Build Relationships, Differentiate, and Win Sales Remotely will take you step-by-step through everything you need to do from mastering the medium to sharpening your virtual selling skills. You will discover how to overcome virtual selling challenges and reach your sales goals without face-to-face meetings.
You will learn:
- The #1 thing virtual sellers needs to focus on to achieve higher win rates
- 4 key areas of virtual selling that, when mastered, will differentiate you from the competition
- How consultative selling has changed and how sellers must adapt
- 4 principles of rapport and 20 questions for building rapport online
- How to run the most effective virtual sales meetings
- Virtual selling best practices for mastering the medium, including meeting mechanics, setup, and technology
- How to uncover aspirations and afflictions and lead a virtual needs discovery
- 17 common business factors affecting financial impact and how to build a strong ROI case
- 5 keys to delivering a powerful convincing story online
- How to collaborate with buyers online and virtual meeting tools you can leverage
- Keys to growing existing accounts with virtual value labs
- 9 Habits of Extreme Productivity to overcome distractions and boost your sales productivity
- How to deliver powerful virtual sales presentations
- Surprising research on what factors most influence buyers’ decisions and how virtual sellers stack up
- How to capture buyer attention and maintain high levels of engagement throughout virtual sales meetings
Plus, gain access to exclusive guides, checklists, templates, and more to help you succeed in today’s new sales environment.
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£10.60 -
Visitor Log Book: Guest Sign In and Sign Out Register for Offices and Businesses: Tracking 3000 Entries with Ease (Midnight Blue)
Discover the transformative power of this Visitor Log Book, an all-in-one guest management solution that effortlessly tracks up to 3000 visitors.
This sleek and stylish log book is a game-changer for businesses, offices, schools, and residential complexes that are ready to elevate their visitor tracking and organization to new heights. Keep detailed records of visitor data, such as:
- Date, Visitor’s Name, Reason for Visit, Time In, Time Out, Sign / Initial
Features:
- 100 Pages to track 3000 Visits
- 30 visitors records per page
- Matte finish cover design
- Format: 8.5 x 11 Inches
- Printed on high-quality white paper
- Double-sided
- Non-perforated
Our expertly crafted Visitor Log Book is perfect for receptionists, office administrators, school officials, property managers, and security personnel who want to level up their visitor management systems and impress their guests at every turn.
Don’t miss out on the chance to revolutionize the way you manage and welcome visitors. Invest in this log book today and enjoy the unparalleled benefits of a high-capacity, sleek, and efficient visitor log book. Order your copy now and watch your visitor management system soar!
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£6.60 -
What It Takes: The Inspiring Journey of Sarina Wiegman and the Lionesses’ Rise to Success
Winning strategies of one of football’s most successful coaches
As FIFA’s most decorated female football manager and a former player, Sarina Wiegman has led both the Netherlands and England women’s national teams to historic victories. She stands out as a true pioneer in the game, and her coaching philosophy has earned her a reputation as one of the most successful coaches in football history.
This personal account of Sarina’s life journey begins with her early passion for football, and covers her key moments on the pitch as well as her ascension to the top of the coaching world. Join Sarina as she talks us through her rollercoaster ride of victories and challenges, the tough decisions she had to make both on and off the pitch, and the relentless pursuit of excellence that saw her rise to become an indomitable figure in the world of sports.
And, it’s not just about the game. In a world where football has become more competitive than ever, Sarina’s revolutionary approach to leadership, mentorship, and performance management has garnered global attention. In What It Takes we gain invaluable insight into Sarina’s unique philosophy, as she shares how she fostered an environment that values determination, teamwork, and mutual respect. A strong advocate for women in the sport, she outlines a transformative and inclusive future for football where everyone has an equal chance to shine, irrespective of gender.
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£10.99
