Roll over image to zoom in
Five Star Service: How to deliver exceptional customer service (3rd Edition)
£10.30£12.30 (-16%)
Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it’s not half as difficult or time consuming to achieve as you might think!
Read more
Additional information
| Publisher | 3rd edition (17 Sept. 2015), Pearson Business |
|---|---|
| Language | English |
| Paperback | 296 pages |
| ISBN-10 | 1292100206 |
| ISBN-13 | 978-1292100203 |
| Dimensions | 13.72 x 2.03 x 21.34 cm |
by Kindle Customer
Everything in this book can be applied to my every day work life.
I have already started doing! I hope to help to inspire my team to create more fantastic customer experiences moving forward.
by Shumba
Very good book, I’m loving the book. A must have in any businesses library and individuals wanting to learn the importance and vitality of delivering great customer service.
by Guy
Concise and to the point; refreshingly so in an overloaded, verbose world. Recommended.
by RSil87
5 star Review for a 5 star service book. Good stories and examples about costumer service, recommend!
by David thompson
I manage a team and we are trying to improve our customer service skills, so far this book has been really helpful and has given us some great ideas
by Nadine H
This book is jam packed with ideas and stories that will appeal to anyone working in customer service.
Written in an easy to read style and filled with hints and tips, this book will help you recognise the small changes that can make a big difference to your service delivery. Buy it, act on it, and enjoy your customer feedback!
by Amazon Customer
Very useful book! I recommend it everyone who is dealing with people or working in the section of customer service.
by Mrs H.
I’ve read the older edition, and wanted my own copy so purchased the new edition. The book is brilliantly written, and perfectly suited to the hotel industry. I wish more people working customer facing industry would read it! I live by the ’emotional bank’ !