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Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
£20.99£25.99 (-19%)
In 2006, Will Guidara and Swiss chef Daniel Humm were placed at the helm of Eleven Madison Park. The establishment, a brasserie with an identity crisis, was in desperate need of magic. In 2017, Eleven Madison Park was named the best restaurant in the world, legendary for its memorable, over-the-top, bespoke hospitality as much as its food. How did Eleven Madison Park pull off this radical transformation? The answer is simple – its world-class hospitality. Guidara’s team would send a family who had never seen snow to Central Park with a sled on a snowy night or track down the cab that a guest had left their iPhone in to retrieve the device. And his hospitality extended beyond the dining room and into the kitchen, where he encouraged his entire restaurant team to learn continuously, tap into their own passions, and think like owners no matter their roles. We can all transform ordinary business transactions into an extraordinary hospitality experience. Through sparkling stories of Guidara’s journey through the restaurant industry, featuring the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do – for ourselves, the people we work with, and the people we serve.
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by Amazon Customer
Worth a read.
by KevinC
I loved the conversational format and how the book stirred my own thoughts about my industry which couldn’t be further removed.
I gifted this book to my entire team at a recent onsite and can safely say it will be read many times in my own pursuit of unreasonable hospitality.
by Manuel
It is about how and what comes on the table when trying to build up, improve, perfect every single day in hospitality.
Adaptable to a wide range of industries where customer focus is a revenue key.
Bottom line: top performance doesn’t come easy and requires commitment from all the team members
Don’t fall for the workbooks/review books
Buy the original book
by G. Sanchez
This book is a treasure ! Loved every moment of it ! Huge inspiration for those who seek the art of giving
by sars
Just finished this fantastic book. I have learned so much & been so inspired. Thank you.
by sars
This book got me off my Butt out of my head and wanting to live this books energy thank you thank you thank you please get this book on audible and buy a hard copy you will not regret it although I don’t work in hospitality it resonates to me in so many parts of my life for instance my love of my reptile family- 3 dragons and a Python called Walter
by M
Whether you’re a restaurant owner or simply someone who loves dining out, Unreasonable Hospitality is a valuable resource for understanding the importance of hospitality in any industry.